OPTILINK

Customer Support

Explore OPTILINK's global routes, world clocks, logistics updates, indicative transit times and departure schedules, with answers to customer questions about service response, customs inspections and peak-season capacity.

OPTILINK (深圳市粤欧速航供应链管理有限公司) provides logistics from China to the UK, Europe and the US for e-commerce sellers, brands and international trading businesses. Services include ocean, air, road and rail freight, customs clearance, warehousing and last-mile delivery.

GLOBAL NETWORK

Our network is working for you, right now.

Shenzhen → London|Ocean · 38–42 daysShenzhen → Frankfurt|Rail freight · 20–27 daysShenzhen → Los Angeles|Ocean · 16–24 daysShenzhen → New York|Ocean · 23–32 daysShenzhen → Germany|Air · 5–10 days

Clocks show the current time in each location and adjust for daylight saving time. The first shows the time where you are.

DATA HUB

A clearer view of logistics.

Make informed shipping decisions with free tools for international businesses. You do not need to be an OPTILINK customer to use them.

China–UK transit time guide

Indicative times to collection or delivery

Off-peak season (Jan–Aug) · Greater capacity and lower inspection rates make this a useful period for launching and testing new products.

Air freight5–8 days
Road freight18–25 days
Rail freight25–33 days
Ocean freight38–42 days
Seasonal freight volume index

Understand seasonal patterns and plan inventory ahead.

* Transit times and volume trends are for planning purposes only. Schedules and shipment updates are maintained by our operations team.

QUESTIONS FROM OUR CUSTOMERS

“Everyone promises reliability. Will anyone answer when something goes wrong?”

We understand the concern. Our operations team in China works closely with our local teams in Europe and the US, with clear responsibility at both ends of the journey. If a problem occurs, we respond promptly and make sure someone takes ownership of resolving it.

An Amazon seller, in their third year with us

“What if customs inspects my shipment? Could it be held for a month?”

No provider can guarantee that a shipment will never be inspected. Our in-house customs team has 15 years of experience preparing declarations and working to keep inspection rates low. If an inspection does occur, our local team follows up directly and keeps you informed.

A manufacturing and trading business owner who renewed after initial concerns

“Could my shipment be moved to a later sailing during peak season?”

Peak season tests every logistics provider. We reserve capacity in advance through long-term agreements with shipping lines and airlines, drawing on our parent company's transport relationships built over more than 20 years. This is a major reason for the 80% renewal rate among our existing customers.

A Shopify store owner

“I only ship small quantities. Will I get the support I need?”

Many of our larger customers started with one or two cartons. We have helped manufacturers and traders begin selling on online marketplaces and supported them as they grew to 100 containers a month. Whatever your shipment size, your business deserves our attention.

A manufacturer selling on online marketplaces, from 10 cartons to full containers

深圳市粤欧速航供应链管理有限公司
Reliable customs clearance. Dependable last-mile delivery.
End-to-end logistics from China to the UK, Europe and the US. We provide ocean, air, road and rail freight, customs clearance, warehousing and last-mile delivery for e-commerce sellers, brands and international trading businesses.

“Every shipment supports a brand’s growth abroad. We handle each one with care.”

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Contact
  • WeChat Official Account / Channels: 粤欧速航 OPTILINK
  • Phone: +86 177 2281 8516
  • Warehouses in China: Shenzhen · Tangxia · Guangzhou · Yiwu · Jinhua · Shanghai · Ningbo
  • Destination warehouses: UK · Europe · US
  • Request a quote →
WeChat Channels
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© 2026OptiLink Logistics Limited · Supporting every customer, from first shipment to lasting growth
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